Frequently asked questions
We have created this FAQs page to answer the most frequently asked questions you may have.
If you have any other questions, reach out to our customer service team or advisor for help.
Orders & Warranty
All our products are subject to quality control.
Our 2-year warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us immediately when noticing any defects.
1. Add a product to your bag by clicking ‘Add to bag’ on the selected product page.
2. Select the desired size and quantity.
3. Click ‘Checkout’ to finalize your order.
4. Fill out your information, and then complete your payment.
5. Done!
Your order will be prepared within 24 to 48 hours. To ensure an unforgettable experience, we pay special attention to the packaging of your order.
If you wish to change your order, please contact our customer service team. We are happy to assist you with any request you may have.
Cancellations are not possible. For more information, visit our Policy.
Shipping & Delivery
Yes, we ship to all countries for free. We are here to make sure that your order reaches you safely and on time.
Delivery times may vary depending on your location and the items you have ordered. For detailed information, please refer to our Shipping Policy.
Yes, once your order is shipped, you will receive a tracking number to follow your order's shipment status and see the estimated delivery time.
If your order is delayed beyond the estimated delivery time, please contact our customer service team for assistance.
Payments & Safety
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, iDeal and Bancontact.
Yes, we use encrypted SSL technology to ensure your payment information is secure and protected.
Returns & Refunds
We offer a 14-day return policy for most items. Please visit our Return Policy page for detailed information and exceptions.
Yes, you can exchange your order for the same item within 14 days, as long as it is unworn and in its original condition.
Once we receive and inspect your returned item, a refund will be processed within 1-3 days.